Privacy Policy for PMC IT, LLCThis comprehensive Privacy Policy outlines how PMC IT, LLC ("we," "our," or "us") collects, uses, protects, and shares information obtained from clients, website visitors, and SMS subscribers. We are committed to safeguarding your privacy while providing exceptional IT services and support. This policy was last updated on March 19, 2025.General Privacy Principles At PMC IT, LLC, we understand the importance of protecting your personal information. Our privacy practices are guided by principles of transparency, security, and respect for your rights. We only collect information necessary to deliver our services and commit to using that information responsibly and ethically.Information We CollectWe collect various types of information through our website, during service delivery, and through our SMS communication system. This information may include:• Personal identifiers such as name, email address, phone number, and business address• Account information for service delivery and support• Technical information including device details, IP address, and browsing data when you visit our website• Service history and ticket information related to IT support provided• Communication preferences and opt-in choices for service notifications The information we collect depends on your interaction with our company, the services you request, and your communication preferences. We collect information through direct submission, cookies and similar technologies on our website, service interactions, and SMS opt-in processes. How We Use Your InformationPMC IT, LLC uses collected information for specific business purposes including:• Providing IT services, technical support, and resolving service tickets• Communicating about service updates, scheduled maintenance, and system changes• Managing client accounts and maintaining service records• Improving our website functionality and service quality• Sending important notifications about appointments and scheduled services• Responding to inquiries and providing customer support• Complying with legal obligations and enforcing our terms of serviceWe process your information based on legitimate business interests, contractual necessity, legal compliance requirements, and with your consent where applicable. Information Sharing and DisclosureWe maintain strict controls over how your information is shared. PMC IT, LLC may share information:• With trusted third-party service providers who help us deliver our services• When required by law, such as in response to a valid legal request or court order• With your explicit consent for specific purposes• In connection with a business transfer, merger, or acquisitionWe implement contractual safeguards with service providers to ensure they maintain appropriate security and confidentiality standards. We do not sell your personal information to third parties under any circumstances. SMS Communications Privacy Policy Program OverviewPMC IT, LLC utilizes SMS (Short Message Service) communications to enhance client service through timely notifications, appointment reminders, and service updates. Our SMS program is designed to provide convenient, efficient communication regarding technical support, ticket status updates, appointment confirmations, and service notifications. These messages are operational in nature and aim to improve your experience with our IT services. SMS Data CollectionWhen you opt in to receive SMS communications from PMC IT, LLC, we collect and store:• Your mobile phone number• Your name and client identification• Opt-in confirmation• Message history and interaction data• Service-related information necessary for relevant communicationsThis information is collected directly from you during the opt-in process, through verbal consent with proper documentation. We maintain records of all consent provided, as required by telecommunications regulations. Purpose of SMS Data UseThe personal information collected for our SMS program is used exclusively for:• Sending service notifications about ticket creation, updates, and resolution• Confirming and reminding you of scheduled appointments with our technicians• Providing critical system updates or maintenance notifications• Delivering important service announcements that may affect your IT systems• Responding to your service inquiries and support requests• Improving our communication effectiveness and delivery serviceWe limit our SMS communications to operational and service-related messages. We do not send marketing or promotional content through our SMS system unless you have explicitly opted in to receive such communications. Data Protection Measures for SMS CommunicationsWe implement robust technical, administrative, and physical safeguards to protect the personal information used in our SMS program:• Encryption of data in transit and at rest• Access controls limiting data access to authorized personnel only• Regular security assessments and vulnerability testing• Staff training on data protection and privacy practices• Secure storage of consent records and personal informationThese measures are regularly reviewed and updated to maintain the highest standards of data protection for all client information used in our SMS communications program. Third-Party Sharing for SMS ServicesFor our SMS program to function effectively, we work with telecommunications service providers and messaging platforms. In these cases:• We share only the minimum information necessary for message delivery (phone number and message content)• We establish contractual requirements for confidentiality and security with all service providers• We prohibit our service providers from using your data for their own purposes• We regularly review our providers' security practices and complianceWe do not provide your personal information to unaffiliated third parties for marketing or promotional purposes. Any sharing is limited to what is necessary to deliver the SMS services you have requested. User Rights for SMS CommunicationsYou have specific rights regarding your personal information in our SMS program:• Right to access your personal information that we have collected• Right to correct inaccurate or incomplete information• Right to withdraw consent and opt out of receiving messages• Right to request deletion of your information (subject to legal retention requirements)• Right to receive information about how your data is usedTo exercise these rights regarding your SMS communication preferences, contact us at info@pmcit.com or call 914-517-0650. We will respond to your request within 10 business days. Retention Policy for SMS DataWe retain SMS-related personal information only as long as necessary to fulfill the purposes for which it was collected:• Active client information is retained while you maintain an account with us• Consent records are kept for at least two years after your last interaction• Message logs are retained for 18 months for service quality and compliance purposes• Information may be retained longer if required by law or for legitimate business purposesWhen personal information is no longer needed, it is securely deleted or anonymized according to our data retention schedules and industry’s best practices. Consent and Opt-in RequirementsPMC IT, LLC obtains clear, informed consent before sending SMS messages through several methods:• Verbal consent during service calls (documented with date, time, and details)• Reply consent where you text us first and we respond• Written consent through service agreementsOur consent language clearly indicates that by opting in, you agree to receive SMS messages from PMC IT, LLC about your IT services, appointments, and support tickets. We inform you that standard message and data rates may apply. We maintain records of all consent obtained and provide clear information about message frequency and content type. Opt-out OptionsYou may stop receiving SMS messages from PMC IT, LLC at any time by:• Replying "STOP" to any SMS message we send• Emailing the opt-out request to info@pmcit.com• Calling our support team at 914-517-0650• Making the request in person to your service representativeOnce you opt out, we will promptly process your request and send a confirmation message. After opting out, you will no longer receive SMS messages from our system unless you provide new consent. Opting out of SMS communications does not affect other services we provide to you. SMS Privacy Contact InformationFor questions, concerns, or requests regarding our SMS communications or this privacy policy:• Email: info@pmcit.com• Phone: 914-517-0650• Mail: PMC IT, LLC, 7 Scala Ct. Montrose, NY 10548• Contact Person: Pedro CardosoWe aim to respond to all inquiries within 2 business days. For urgent matters related to SMS privacy, please contact us by phone. SMS Security MeasuresWe implement comprehensive security measures to protect your information:• End-to-end encryption for message transmission• Secure servers with advanced access controls• Regular security audits and vulnerability assessments• Employee training on data security and privacy practices• Incident response protocols for potential data breaches• Secure authentication procedures for system accessThese measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal information used in our SMS program. Non-sharing Clause for Marketing PurposesPMC IT, LLC does not sell, rent, or share your SMS contact information or related personal data with third parties for their marketing or promotional purposes under any circumstances. Your phone number and related information are used exclusively for providing the SMS services you have requested from us. We maintain strict internal controls to ensure this information remains protected and is only used for legitimate service-related communications. Additional Privacy Information Cookies and Online TrackingOur website uses cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. These technologies collect information such as your IP address, browser type, operating system, and browsing behavior. You can manage cookie preferences through your browser settings, although disabling cookies may limit certain website functionalities. Changes to This Privacy PolicyWe may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be announced through our website or direct communications. We encourage you to review this policy regularly. The "Last Updated" date at the top indicates when the policy was most recently revised. Contact UsFor questions or concerns about this Privacy Policy or our privacy practices:• Email: info@pmcit.com• Phone: 914-517-0650• Mail: PMC IT, LLC, 7 Scala Ct. Montrose, NY 10548• Contact Person: Pedro CardosoWe take your privacy seriously and will make every reasonable effort to address your concerns promptly and thoroughly.